In the Fundamentals of Communicating Effectively we will explore why communication is so important in all aspects of our lives and specifically in the workplace. By improving our communication skills we can improve relationships, foster clarity and understanding, impact how effective we are as leaders, and navigate conflict.

In this course we explore what communication is, including identifying different components and types of communication and conversations. We will learn about the Ladder of Inference and The Interpersonal Gap – two helpful concepts for understanding where communication often breaks down and how to prevent it.